Refund policy

Return and Refund Policy

30-Day Satisfaction Guarantee

We offer a satisfaction guarantee on your first shipment. If you are not satisfied with your first shipment, contact us at hello@geta33.com within 30 days of delivery and we will refund the purchase price of that shipment.

The guarantee applies once per customer and per household, covers the first shipment only, and does not extend to later subscription orders or repeat purchases.

The 30-day window is counted from the delivery date, not the order date.

Returns

Because our products are consumable health products, we cannot accept returns of opened product for resale, and we may ask you to dispose of product rather than return it.

How to request a refund

Email hello@geta33.com with your order number and the email address used at checkout.

Outside the guarantee

All sales are final, except that we will replace or refund products that arrive damaged, defective, or incorrect.

Refund processing

Refunds are issued to the original payment method and typically appear within five to ten business days of processing, depending on your bank or card issuer.

Original shipping charges are non-refundable except where an order was damaged, defective, incorrect, or cancelled by us.

Subscription orders

Cancelling a subscription and requesting a refund are separate actions. You may cancel at any time through your account or by emailing hello@geta33.com. If you cancel before an order has shipped, that order will not be charged, or, if already charged, will be refunded in full. See our Purchase Options Cancellation Policy.

Abuse

We may decline a refund request that we reasonably determine to be abusive or fraudulent, including repeated guarantee claims across accounts, addresses, or payment methods.

Your rights

Nothing in this policy limits any right you have that cannot be waived under applicable consumer protection law.

Questions

hello@geta33.com
Moonward Brands, Inc.