Cancellation policy

Purchase Options Cancellation Policy

Subscriptions

Some A33 products are available on a subscription basis. When you place a subscription order, you authorize Moonward Brands, Inc. to charge your payment method on a recurring basis at the frequency you select at checkout, until you cancel.

Billing and renewal

Your first charge occurs when you place your order. Later orders are charged automatically on the renewal date for your selected delivery frequency. The price, frequency, and next billing date are shown at checkout and in your account.

Before each renewal charge, we send a reminder email to the address on your account at least three days in advance, showing the upcoming charge, the amount, and how to cancel.

No commitment

There is no minimum number of orders and no cancellation fee.

How to cancel

Cancel at any time through your account on the site, or by emailing hello@geta33.com.

There is no cancellation cutoff. If you cancel before an order has shipped, that order will not be charged, or, if already charged, will be refunded in full. Once an order has shipped, cancellation applies to future orders only, and that shipment is handled under our Return and Refund Policy.

Managing your subscription

You can also skip a shipment, change your delivery frequency, or update your payment method and shipping address at any time through your account.

Changes to price or terms

We may change subscription pricing or terms on advance notice by email. You may cancel before the change takes effect.

Payment issues

We may suspend or cancel a subscription if a payment method is declined or if we discontinue a product, and will notify you if we do. Keep your account and payment information current — we are not responsible for missed deliveries or failed charges caused by out-of-date information.

Questions

hello@geta33.com